The status quo of public sector innovation
-not published elsewhere-

Have they learned anything?

Facing challenges like the digital transformation and gene engineering, it is no wonder that public sector institutions seek to renew their way of working. For more than 10 years now public sector innovation has been implemented and discussed in numerous variations all over the planet. Christian Bason pointedly states : „Re-imagining the role of government in society has perhaps never been more crucial.“
Governments and public sector institutions seem to have understood that themselves and have acted upon that conviction. Canada, for instance, published a report in 2018 featuring a „Data Strategy Roadmap for the Federal Public Service“. And the Europe Comission has created Joinup, a collaborative platform to support public administrations promote their e-government systems.

Following these innovations, it is safe to say: Public sector innovation is happening right in front of our eyes.

In this context, one might ask oneself: What is the status quo of public sector innovation? What are best practices? Where do they have to improve? In a nutshell: Have they learned anything?

This is the question that this article will tackle.

In 2017 the Observatory of Public Sector Innovation of the OECD held an Innovation Conference. Representatives from all over the world gathered to share their insights on public sector innovation. The shared vision: „making innovation in government the ‘new normal’“ (Santos, 2017). To do so they covered 4 pressing issues:

„1. Transforming government: How to rebuild the systems, cultures and technology to empower government to tackle 21st century challenges?
2. Methods and tools: What frameworks, skills, and methods are useful to unlocking creativity and innovation? What needs to happen to embed them in the day-to-day work of public servants?
3. Re-imagining boundaries: In the future, what is the role of government?
4. Innovation for development: How can innovation support sustainable development?“

And what they found were four basic answers:
1. Transforming government: Explore experimentation.
2. Methods and tools: Support change champions.
3. Re-imagining boundaries: Inform decisions with data.
4. Innovation for development: Put the citizen at the centre.

What we can see here are key learnings similar to those of other sectors. One might want to translate for economics:

1. Failing is learning
2. Innovation leadership
3. Data-driven innovation
4. Emphasize

Still, „you can´t fully grasp public sector innovation looking through the same lens as you would the private sector.“ (Guay, 2019)

Undoubtedly stability is important in the private sector. However no one will argue with the statement that stability and reliability are of very high worth. If only one looks at an unpredictability American president called Trump and the uncertainty he has caused so far, the evidence is clear.

Therefore developing systems for sharing knowledge among the staff are particularly important, as the initiative lipse – funded by the 7th Framework Programme of the European Union – expressed in 2015. The European researchers found out that most often „the reason for why innovations were dropped was personnel turnover.“ (van Acker, 2015) Consequently public sector institutions have to pay close attention to secure sustainable innovation.

In addition to these learnings by the public sector itself, this contribution shall take a look at the perhaps more independent position of previously mentioned author (and CEO of the Danish Design Center) Christian Bason. Ten years after his book was published the first time, he now evaluated the progress of public sector innovation. Herewith he discovered 8 major developments:

1. From digital as add-on to digital as default
2. From evidence to experimentation
3. From public-private innovation to agile governance
4. From nations to cities
5. From first generation to third generation labs
6. From innovating solutions to innovating governance
7. From courage to future-making
8. From national goals to global goals

Finally we want to ask again: Has the public sector learned anything?

The research documented in this article implicates a clear “Yes”. And the question that derives is: What should the public sector do with these learnings?
My personal answer: Apply them. Apply them immediately. The sooner, the better – because the real value of these learnings comes to light when applied.

Sources:

All sources were retrieved the 10th of december, 2019
https://apolitical.co/solution_article/where-is-public-sector-innovation-headed/
https://apolitical.co/solution_article/what-is-government-innovation/
http://www.lipse.org/blogpost/item/3
https://www.oecd-opsi.org/key-learnings-from-the-opsi2017-innovation-conference/
About joinup: https://ec.europa.eu/isa2/solutions/joinup_en
Further information:
Country reviews by the oecd: https://www.oecd.org/innovation/oecd-reviews-ofinnovation-policy.htm
More tips and tricks to help grow public sector innovation: https://www.vic.gov.au/public-sector-innovation-strategy-putting-innovationmotion#4-actions-to-put-innovation-in-motion
Tool: Innovation as a portfolio of investments: https://www2.deloitte.com/us/en/insights/industry/public-sector/innovationportfolios-public-sector-organizations.html
Book: „Leading public sector innovation (second edition): Co-creating for a better society“, written by Christian Bason: https://www.jstor.org/stable/j.ctv1fxh1w
Report to the Clerk of the Privy Council: A Data Strategy Roadmap for the Federal Public Service: https://www.canada.ca/en/privycouncil/corporate/clerk/publications/data-strategy.html
More examples on public sector innovation: https://trends.oecd-opsi.org/
More suggestions how to improve public sector innovation: https://tech.newstatesman.com/business/govtech-innovative-government
What the Netherlands do already to ecourage innovation (also a part from the public sector): https://www.government.nl/topics/enterprise-andinnovation/encouraging-innovation
Experimentation in innovation: https://www.unhcr.org/innovation/
Collaborative Platform created by the European Comission: https://joinup.ec.europa.eu/
About apolitical: https://www.forbes.com/sites/tobyshapshak/2019/05/30/meetapolitical-the-social-network-for-civil-servants/#463921a38b06
Article: „Advancing innovation in the public sector: Aligning innovation measurement with policy goals“: https://www.sciencedirect.com/science/article/pii/S0048733318302956

Context:

This article was written as part of my minor „Innovation and Creativity“ at the Avans University of Applied Science s’Hertogenbosch in the Netherlands and not published until now.

Joana Isabel Visel